Comprehensive Support Solutions

ADS is more than just a licensed dealer of call center recording software and hardware.  Our experienced and knowledgeable technical support team is ready to provide service and maintenance for your recording software and systems, even if you did not buy it from us originally.

Whether you need a support partner to provide simple yearly maintenance or 24/7 service, ADS can give you the support you need to keep your recorder working optimally.

ADS has experienced field technicians who are stationed strategically around our 8-state territory, available whenever our customers need them.  They can maintain and service existing recorders, survey potential sites, and provide training to you and your staff on use of our technologies.

Client Testimonial

ADS makes service painless.  Their staff is fast, friendly, and knowledgeable.  They’re always there and always ready.

Garth Wireman, Quality Assurance and Training Program Coordinator for Greenup County E911, KY

Our Solutions are Versatile.

  • We support NICEEventide, and iRecordsystems, even if we didn’t sell you the system.
  • We offer both short and long-term technical support contracts.
  • We also support and manage physical moves of recording solutions, as well as integration to new radio or telephone systems.
  • Our services include remote and on-site troubleshooting and end-user training and assistance.
  • Software Assurance

    Preventative Maintenance

    Extended Warranties

    Parts Replacement

    Field Technicians

    Research and Development

 

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