Author Archives Tess Bettler

National Public Safety Telecommunicators Week

Posted by Tess Bettler on April 09, 2018  /   Posted in Public Safety

The second week of April is a particularly special one at Applied Digital Solutions, because it gives our team the opportunity to spotlight the fine men and women who have dedicated themselves to public safety telecommunications. Telecommunicators work tirelessly to make sure that their communities are safe and well-served.  For this reason, they should be

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The 50th Anniversary of 911 Calls

Posted by Tess Bettler on February 16, 2018  /   Posted in Contact Recording, Public Safety

Today is a momentous day for emergency telecommunicators and the people who support them in their efforts to protect our communities.  50 years ago, the first 911 call was made in Haleyville, Alabama.  It’s hard for many of us to imagine a country without 911 after all the dispatchers and administrators have done for the

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2017 FirstNet Wrap-Up

Posted by Tess Bettler on January 09, 2018  /   Posted in Contact Recording, Public Safety

FirstNet’s Status after 2017 After a year of making plans and decisions, FirstNet has been officially adopted by all 50 states, two territories, and Washington, D.C.  Although the buzz of opt-in/opt-out decisions has ended, 2018 promises many changes for the public safety community thanks to FirstNet. As a public safety professional, these upcoming changes will

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Recording Laws

Posted by Tess Bettler on December 21, 2017  /   Posted in iRecord, Public Safety

New Trends As a member of the law enforcement community, you may have noticed a recent push towards implementing more video and audio recording technology in interview rooms.  Interview room recording is already required by some state governments. Recording your interviews and interrogation is vital to solving and making your case.  However, if the law

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Quality Assurance and Improvement

Posted by Tess Bettler on November 20, 2017  /   Posted in Contact Recording, Public Safety

Emergency contact call takers have arguably one of the most difficult jobs on the market.  They must interact with callers in high-stress, high-stakes situations.  After the calls finish, a new kind of work begins, where managers must do quality assurance of calls. APCO and NENA standards require that PSAPs across the country frequently check the

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FirstNet Status

Posted by Tess Bettler on November 13, 2017  /   Posted in Public Safety
What is FirstNet? Most public safety officials have heard about FirstNet, the organization devoted to implementing a national broadband network for public safety officials.  The FirstNet platform would bring 21st century technology to PSAPs and first responders so that critical, time-sensitive information can be recorded, stored, analyzed and communicated more quickly.  With these tools, public

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Introducing NICE Inform 8

Posted by Tess Bettler on October 23, 2017  /   Posted in Contact Recording
NICE Inform 8 Advances PSAP Contact Recording Where it Counts  NICE Inform 8 makes PSAP call recording more efficient than ever. Few people have felt the impact of technological changes more than emergency dispatchers.  As text messaging and mobile video capture become more common, it may be frustrating when an existing recording solution can’t capture

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How iRecord Can Help Your Child Advocacy Center

Posted by Tess Bettler on October 03, 2017  /   Posted in iRecord

Why Recording Matters for Child Advocacy Centers Child Advocacy Centers across the country are challenged with the incredibly delicate task of advocating for and interviewing children in difficult situations.  In these instances, you need to be able to rely on your recording equipment to be simple, effective, and comprehensive. ADS has a recording solution to

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Grant Writing 101

Posted by Tess Bettler on September 21, 2017  /   Posted in Funding

Grant Writing: a Solution for Your Funding Needs At ADS, we understand that solving your recording problems costs money.  We also know your funding may be tight. Fortunately, there are thousands of state and federal grants available.  We at ADS have experience in getting this grant money for our clients, so we’d like to pass

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