Our mission at Applied Digital Solutions (ADS) is to provide the most current and reliable call recording, reporting and analytics solutions for emergency call centers, and to provide unparalleled technical service that improves productivity and operations.
Who We Are
In ten years, Applied Digital has become a top-five national industry leader in emergency contact recording technology and technical support. We distribute and service the most advanced solutions, such as NICE, Eventide and iRecord, and we serve hundreds of clients in industries from Public Safety Answering Points (PSAPs) to law enforcement, commercial contact centers, universities, hospitals, and child advocacy centers.
Our dedicated team is ready to assist you at every point in the purchasing process, to ensure that you purchase a recording solution which improves your overall performance and reporting of critical events. What sets ADS apart is our unwavering technical support. We have a highly experienced and knowledgeable network of field engineers stationed throughout our eight-state territory. This means that you will receive technical service to ensure the solution is there when you need it. It shouldn’t be the focus of your team to keep your recording solution operating. You should know you can rely on it always. We will be there whenever there is a disruption to bring your recorder up to its fully-functional level.
Our team has always stood by our customers and helped them manage transitions to new technology and navigate changing technological demands. That will never change. We will always continue to focus on customer service and providing high-quality recording technology for you and your community.