Applied Digital Solutions is a leading provider of contact and interview recording solutions for law enforcement, public safety and commercial call centers.
Applied Digital Solutions (ADS) was founded in 2005 in Louisville, Kentucky to provide and support call recording software to public safety answering points (PSAPs), law enforcement dispatch centers, 911 Call Centers, and commercial contact centers. Since those early days of digital voice and radio recording, ADS has supported thousands of call centers in the recording of their telephone and radio communications, and within the expanding realm of public safety software and law enforcement software for emergency event recording, reporting and analysis.
As technological advances led to more channels of communication, such as VoIP, text and video, ADS broadened solutions and support to provide clients the latest in multimedia recording options, such as NICE Inform and Eventide call recording systems, and iRecord interview room recording software.
Our sales engineers partner with public safety, law enforcement, child advocacy and other mission-critical contact centers to determine the most reliable software, hardware, analytics and reporting for their contact recording and analysis needs. The ADS implementation team and field engineers then work with your technical team throughout implementation, and we reliably maintain post-installation support.
ADS takes great pride in delivering the highest quality of service to our customers. As a result, we achieve near 100% client retention and steady growth, and we are now one of the top five independent dealers of contact-recording solutions in North America. We attribute our growth to the dedicated partners and employees who understand the importance of their products and services to ADS customers, and their eagerness to go the extra mile to exceed the needs of our clients.