Support Solutions

Make sure to choose the right security support solution partner.

The wrong decision could put your organization and those it safeguards at risk. When you choose ADS as your trusted recording systems partner, you’re selecting a partner with the experience and knowledge to address your organization’s diverse security needs.

ADS is a full-service recording solution provider. Finding the best technology solution is not just about features and price; it’s also important to find a provider with an established support infrastructure.  ADS provides the management and support resources necessary to provide turnkey implementations, training, services and support.

Support Center

ADS provides complete support to our customers.  This includes remote telephone and diagnostic support, case and escalation management, onsite technical support, spare parts kits and service packs.

Customers with active maintenance contracts have access to the ADS Support Center 24/7. The ADS Support Center’s number is  (502) 253-0134.

When customers call for support during regular business hours, they speak with a person, not a recording, and receive immediate service. Our customers also have access to our after-hours service number for emergency service. We place field engineers strategically throughout the Southeast and Midwest territories in case our customers need. Depending on the level of priority and contracted service, onsite support is available.

Remote Support

ADS offers remote support for immediate response and troubleshooting. The ADS field engineer works with the customer’s staff to initiate a VPN connection. In most cases, ADS technical support is able to identify and resolve critical issues remotely in mission-critical applications.

Onsite Support

In the event that onsite support is required, our local field engineers are ready to meet your needs. The ADS field engineer works with the local customer’s staff to identify and resolve any issues.  Our technical staff is completely devoted to correcting any issues our customers have.

ADS Alert, Secure Remote Monitoring

Here at ADS, we strive to provide excellent service for our customers. As part of this commitment, we developed ADS Alert, a secure remote monitoring service. With secure remote monitoring, your recording system will notify ADS should any issues arise. In many cases, problems are resolved before our customers realized they had them.

This service is offered at no additional charge on new equipment purchases and to customers with active maintenance agreements.

ADS Alert Overview R020209

ADS Alert Visio-orig

Support Contracts

Call us to discuss support options such as a Maintenance Contracts and ADS Alert, or for a quotation on new equipment.  Please call  (502) 253-0134, or email:  info@applied-ds.com

 

Thank you for considering ADS for your recording systems needs!

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