Click on the links below for some of our product manuals and guides:

PRODUCT MANUALS

Mirra IV:

• Mirra IV User Guide.pdf

• quickstart_admin.zip

• quickstart_user.zip

CF III:

• Last Message Replay User Guide 8.9 - Rev. A2.pdf

• NICE Administrator's Manual 8.9 for NiceLogNiceCall Focus IIINiceUniverse Compact.pdf

• NICE Playback Organizer Administrator's Guide 2.0.pdf

• NICE Playback Organizer User's Guide 2.0.pdf

• NICE QueryMonitor User's Manual 8.9 for NiceLogNiceCall Focus IIINiceUniverse Compact.pdf

• NICE Supervision User's Manual 8.9 for NiceLogNiceCall Focus IIINiceUniverse Compact.pdf

• Scenario Replay User Guide V3.0.pdf

• Freedom™ Quick Reference Guide

• Freedom™ Operators Guide

Click on the links below to view security bulletins published by Nice Systems.

Anti Virus Certifications:

• Security Certification Policy.PDF

• TN0564 Anti Virus Certifications for NICE Products - Update XI.pdf

• TN0640 McAfee ePO 3.5 and McAfee Antivirus 8.0 Certification for NICE 8.80.PDF

General:

• TN0509 Security Tuning Guidelines for NICE Software Components Running Windows XP Service Pack 2.pdf

• TN0549 Symantec pcAnywhere 11 Compatibility.PDF

• TN0701 Remote Connection Certifications for NICE Products.PDF

• Windows Server 2003 KB924054-X86-ENU Hotfix.zip

• TN0898 Microsoft Security Patches March 2010.pdf

• TN0898 Microsoft Security Patches January 2010.pdf

• TN0871 Microsoft Security Patches Number 51 August 2009.pdf

• TN0864 Microsoft Security Patches Number 50 July 2009.pdf

• TN0855 Microsoft Security Patches Number 49 June 2009.pdf

• TN0848 Microsoft Security Patches Number 48 May 2009.pdf

• TN0846 Microsoft Security Patches Number 47 April 2009.pdf

• TN0842 Microsoft Security Patches Number 46 March 2009.pdf

• TN0841 Microsoft Security Patches Number 45 February 2009.pdf

• TN0837 Microsoft Security Patches Number 44 January 2009.pdf

• TN0829 Microsoft Security Patches Number 43 December 2008.pdf

• TN0821 Microsoft Security Patches Number 42 November 2008.pdf

• TN0813 Microsoft Security Patches Number 41 October 2008.pdf

• TN0811 Microsoft Security Patches Number 40 September 2008.pdf

• TN0805 Microsoft Security Patches Number 39 August 2008.pdf

• TN0799 Microsoft Security Patches, Number 38, July 2008.pdf

MS Security Patches & Service Packs:

• TN0806 NICE Product Support for Microsoft Windows XP Service Pack 3.pdf

• TN0538 Windows 2003 Service Pack 1 Integration with NICE Servers - A1.pdf

• TN0552 SQL 2000 Service Pack 4.PDF

• TN0569 Windows 2000 Update Rollup 1 for Service Pack 4.PDF

• TN0651 DBM Error on Loggers due to MS Security Patch KB921883.PDF

• TN0719 NICE Product Support for MS Windows 2003 Service Pack 2.PDF