ADS became a partner and reseller of NICE Systems in 2005. NICE Systems (NASDAQ: NICE) is the worldwide leader of digital recording solutions. Their products capture and analyze interactions and transactions, realize intent, and extract information to deliver impact quickly.
Powered by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations of all sizes in the enterprise and security sectors in more than 150 countries, including over 80 of the Fortune 100 companies.
NICE’s products serve three main needs: improving business performance, decreasing financial risk, and enhancing safety and security. NICE solutions capture interactions, transactions and video surveillance from multiple sources, including telephones, CCTV video feed, emergency services radio communications, emails, chat, social media, and more. They provide valuable insight about the business or security situation by applying real-time, cross-channel analytics to realize the intent of customers, criminals and terrorists, or fraudsters, and enable proactive response for real-time impact.
Corporate website: www.nice.com
NICE recording systems are reliable and future-proofed recording solutions ideal for any size enterprise to capture, store, retrieve, and play back voice, radio and data communications. It can be used in traditional or IP telephony environments to deliver high-quality voice recordings that help with verification and compliance, dispute resolution, training and quality monitoring.
Industry-leading technology from CyberTech is built into NICE Recording. This technology is used by the world’s leading financial institutions, governmental and public safety organizations, and contact centers. By taking advantage of commercial off-the-shelf (COTS) hardware and customer-provided network storage devices, this award-winning voice recording solution provides unsurpassed functionality while reducing a firm’s total cost of ownership.
Next Gen 911 Ready. Emergency calls will come in the form of data: VoIP, real-time text messages, wireless emergency calls accompanied by camera-phone pictures or streaming video, automatic crash notifications and more. How will you capture and manage these next generation emergency communications? Look to NICE Recording with NICE Inform for your NG 911 needs today.
And when combined with the NICE Inform application suite, your PSAP will have a complete NG 911 solution. This complete solution is featured at all NENA Industry Collaboration Events (ICE) as part of the transition planning to NG 911, ensuring you have a future-proof platform designed to comply with i3 standards.
This flexible, multi-media product delivers high quality voice recordings of traditional or VoIP telephony, together with data and desktop screens for all applications, including verification and compliance, dispute resolution, training and quality monitoring.
|Supports transitional NG 911 networks||Extreme Resiliency|
|Advanced Call Finder||Optional Selective Call Deletion|
|Powerful Replay Capability||Wide Range Storage and Archiving Options|
|Highest Security Levels in the Industry|
NICE Recording consists of 2 parts:
The recording system software captures the calls, data and screens and stores them on a hard disk. The NICE Inform software overlay allows the calls, data and screens to be retrieved, replays and analyzed.
The software runs on a hardware platform that can consist of one or more (COTS) servers.
NICE Inform Applications Suite
For today’s Enterprise Trading Floor Market and Public Safety Market
NICE Inform is a revolutionary multimedia incident information management solution designed to address today’s public safety challenges. NICE Inform breaks through the interoperability barrier to capture the full spectrum of multimedia interactions. Only NICE Inform can deliver this complete chronological, visual and audible history of an incident in one place, providing a 360-degree view and simplifying investigation.
Incident Information Management Solution
The amount of multimedia information now available to public safety agencies is continuously increasing. Audio, video, photos, GIS, CAD or other captured desktop screens as well as data collected through PSIM systems can be crucial for investigation or evaluation and training. It must be captured, reconstructed, organized and stored; and done so accurately, efficiently and securely.
NICE Inform fuses different types of multimedia information to a common application and interface. The solution allows third-part voice and video recordings to be imported into the NICE Inform “Organizer module and then synchronized with all incident-related video, voice recordings, and other multimedia. This provides structure to otherwise unstructured multimedia, seamlessly combining the data for a complete, authentic, chronological audio/visual timeline and 360-degree view.
Depending on the size of your organization and its requirements, NICE Recording is packaged with the NICE Inform application to facilitate your audio recording needs. Two offerings are available.
Inform Essential – entry-level solution designed for the small- to mid-sized PSAP that currently has basic audio recording needs and plan to include multimedia management and other capabilities in the future. Inform Essential is completely scalable and can be easily upgraded at any time to Inform Professional.
Inform Professional – developed for the mid to large-sized PSAP and includes high-end capabilities such as multimedia management, additional resiliency and more.
NICE Inform provides a suite of user modules to help with the task of analysing, reconstruction, organizing and managing the recordings made within security or enterprise organizations. The NICE Inform modules are listed in the following table:
|NICE Inform Modules||Tasks|
|NICE Inform Verify||View and replay of recent calls. The intended user is a call taker|
|Monitor||Monitoring near real time audio from logged audio channels|
|Recent Call Replay||View and replay recent calls. Primarily intended for supervisors|
|Reconstruction||Locating recordings from various multimedia, multi-cannel media types to reconstruct a particular scenario|
|Organizer||Managing the storage of reconstructed scenarios and their distribution, either internally or outside the organization.|
|Evaluator||Assessing operators (call tker/dispatchers0 against customer developed assessment forms. Primarily intended for supervisors.|
|Reporter||Construct reports detailing the behavior and trends, of the system and the operators, within an organization. Primarily intended for managers.|
|System Administration||Managing the server system configuration within the Nice Inform system.|
|User Administration||Managing users and user groups within the NICE Inform system.|
|Template Designer||Managing forms for use within the Evaluator application|
|Audit||Viewing and managing audit events raised within the NICE Inform system.|
NICE Systems, Qualifications
NICE stays at the forefront of security technology by keeping a step ahead of industry trends, investing heavily in R&D (at a rate of more than 20% of operation expenses and with 5 R&D centers worldwide), and by engaging and listening to customers. We don’t just market products. We strive to be our customers’ trusted partner. We achieve this by doing what we say, and by delivering innovative solutions that address our customers’ most pressing needs and problems. Our patents are an indicator of the pace of our innovation. NICE currently holds more than 150 registered patents with an additional 88 patents pending.
NICE’s innovative solutions are rivaled only by our outstanding service and support. The proof can be found in numbers. NICE has more than 25,000 customers in over 150 countries, including 80 of the Fortune 100 companies, and 9 of the top 10 U.S. cities. We’ve successfully deployed security solutions that manage a quarter million video surveillance cameras worldwide.
NICE’s security solutions are trusted by some of the world’s preeminent public safety departments and top cities. NICE boasts more than 5,000 public safety customers worldwide, including top U.S. cities like New York, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Diego, Dallas, and San Jose. Other NICE customers include: Douglas County (CO), the City of Baltimore, Monterey County (CA), Thurston County (WA), Oklahoma City, the City of Madrid, the London Police, the Hampshire Constabulary (UK), the Hong Kong Police, and the City of Singapore.
NG 911 and IP Expertise
A leader in public safety technology, NICE Systems can help you get ready for the next generation of emergency communications. Introduced in March 2007 and installed in hundreds of sites, the flagship incident information management system, NICE Inform, is NG 911 ready solution available right now. NICE Inform captures, manages and analyzes information from multimedia sources including audio, video, text and data. Furthermore, it provides a complete, unified, chronological, multimedia history of incidents to enable streamlining of investigations, information sharing and evidence delivery. In addition to traditional means of communications, communication over IP-based and wireless technologies, both for voice and video can be managed in a synchronized manner with NICE Inform.
NICE is an active member of NENA’s Next Generation Partner Program and is involved in the work related to both defining multimedia recording standards and interfaces as well as interoperability testing. NICE has successfully completed the Industry Collaboration Event that took place in May 2010 (ICE2) in which transitional elements of the NG 911 network (ESInet) were tested. NICE also successfully completed ICE3, testing of location information, ICE4, Call Routing Based on Lost Hierarch, and ICE8, a dedicated event for interoperability testing on call event and data logging.
NICE is experienced in VoIP and involved with NENA’s planning and standard definition for NG 911. NICE has deployed over 1,000,000 channels of VoIP and 25,000 channels of IP-based radio logging.
NICE takes pride in its VoIP patent portfolio. NICE has invented, pioneered and patented VoIP recording and to date has 42 VoIP granted patents and additional 10 pending. NICE is an active member of the Internet Engineering Task Force (IETF) and has established, organized and regularly participates in IETF’s SIPREC workgroup. This working group is chartered to define a SIP-based protocol for controlling a session (media) recorder which is a critical requirement in many business communications environments, such as: call centers and financial trading floors as well as public safety communication centers and 911 centers.
Strength and Stability
In these precarious economic times, uncertainty abounds. Some of the world’s largest corporations are merging, restructuring, or unthinkably, filing for bankruptcy. With a strong balance sheet (cash and equivalents are $663 million as of 12/31/10), NICE is financially sound and well-positioned to weather the current economic downturn. So you can be confident that your purchase of a NICE security solution is a sound future investment.
Since its founding in 1986, NICE has grown into a global enterprise and security solutions powerhouse with more than 2,800 employees from all corners of the world. In its more than 25 years in business, NICE has achieved record growth, both organically and through strategic acquisitions.
NICE’s steady growth and financial strength signifies a strong management team, but even more important, a commitment to delivering solutions that security customers want and need.
Lastly, as a publicly traded company, NICE (NASDAQ: NICE) offers full financial transparency for added security and confidence in speculative times.
* Exclusive adjustments of acquired deferred revenue, amortizations of acquired intangible assets, expensing of options and one-time items, and settlement and related expenses adjusted to reflect split effective May 31, 2006
**Per Company guidance on February 15, 2011