Quality Assurance and Improvement

Posted by Tess Bettler on November 20, 2017  /   Posted in Public Safety, Voice Recording

Emergency contact call takers have arguably one of the most difficult jobs on the market.  They must interact with callers in high-stress, high-stakes situations.  After the calls finish, a new kind of work begins, where managers must do quality assurance of calls. APCO and NENA standards require that PSAPs across the country frequently check the

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FirstNet Status

Posted by Tess Bettler on November 13, 2017  /   Posted in Public Safety
What is FirstNet? Most public safety officials have heard about FirstNet, the organization devoted to implementing a national broadband network for public safety officials.  The FirstNet platform would bring 21st century technology to PSAPs and first responders so that critical, time-sensitive information can be recorded, stored, analyzed and communicated more quickly.  With these tools, public

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Introducing NICE Inform 8

Posted by Tess Bettler on October 23, 2017  /   Posted in Voice Recording
NICE Inform 8 Advances PSAP Contact Recording Where it Counts  NICE Inform 8 makes PSAP call recording more efficient than ever. Few people have felt the impact of technological changes more than emergency dispatchers.  As text messaging and mobile video capture become more common, it may be frustrating when an existing recording solution can’t capture

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How iRecord Can Help Your Child Advocacy Center

Posted by Tess Bettler on October 03, 2017  /   Posted in iRecord

Why Recording Matters for Child Advocacy Centers Child Advocacy Centers across the country are challenged with the incredibly delicate task of advocating for and interviewing children in difficult situations.  In these instances, you need to be able to rely on your recording equipment to be simple, effective, and comprehensive. ADS has a recording solution to

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Grant Writing 101

Posted by Tess Bettler on September 21, 2017  /   Posted in Funding

Grant Writing: a Solution for Your Funding Needs At ADS, we understand that solving your recording problems costs money.  We also know your funding may be tight. Fortunately, there are thousands of state and federal grants available.  We at ADS have experience in getting this grant money for our clients, so we’d like to pass

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3 Things Your Interview Room Recording Should Do For You

Posted by Martyn Gallus on August 18, 2017  /   Posted in iRecord

3 Things Your Interview Room Recording Should Do For You Provide a single file, regardless of size, for your entire interview. Many older interview room recording systems are limited to producing files of a maximum size or duration, which therefore parses the interview into multiple files. Today’s most advanced solutions capture every interview in a single

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Let’s Meet at APCO 2017

Posted by Applied Digital Solutions on August 09, 2017  /   Posted in Conferences

My bags are packed, and I am looking forward to attending the Association of Public-Safety Communications Officials (APCO) 83rd Annual Conference & Expo in the Mile High City of Denver, Colorado, at the Colorado Convention Center from August 13-15, 2017 (Exhibit Hall is open August 14 and 15). As you likely know and appreciate, APCO

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